SharpONE platform on tablet

SharpONE: further information

Updates

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Important information & access

We've created this page to support your with the relaunch of SharpONE.

Pre-Registration Information

Our pre-registration process has now closed. Users who were submitted during the pre-registration phase can now log in and start using the new platform. If someone on your team can’t log in, it likely means their account wasn’t requested. In the meantime, the old SharpONE platform is still available for them to access what they need. However, please note the old version of the platform will no longer be available after the 5 December 2025. This gives you plenty of time to transition your teams across to the new version and request access for them. 

Because of the enhanced functionality, over the last few months we’ve been asking admin users to submit a list of users who should have access in their organisation. If you have not completed this process, admin users can now log in and request accounts. If admin users have a large number of accounts to request please get in contact with your Area of Regional Sales Manager who can advise. 

Please note it’s your responsibility as the assigned team admin to consider and assign the appropriate permissions.

The requested permissions will be reviewed and approved by a Sharp admin before any new user is granted access.

Permission Matrix

Registration Template

  • Preview image for SharpONE UK Quick Get Started Guide
    SharpONE UK Quick Get Started Guide
    V.1
    2025-11-06
    SharpONE UK Quick Get Started Guide

Got questions? read our FAQs

If you still have questions get in touch with your Regional or Area Sales Manager. 

Think co-branding and personalised workspaces to make finding the things you need easier. 

  • Access to product information, technical specifications, images and videos in one place 
  • Knowledge Base to quickly find answers and documentation
  • My workspace to tailor your view and dashboard to what you need
  • Quick access to our other platforms. You'll be able to link through to Sharp Academy and Webshop

The new version of the platform includes much of the same functionality you and your teams are used to on SAM. The good news is SAM will remain available until mid-December, so you can continue using it while we complete the transition. As you'll see, we’re still in the process of moving content across, so if you can’t find something, please check SAM as well. However, again we recommend making every effort to get  your team registered on the new SharpONE so you always have access to the content you need. 

The relaunched version of the platform mirrors much of the functionality you and your teams are used to on the old version of the platform. It includes a powerful search functionality and the download center. The the old version of SharpONE is available here. However, please note the old version of the platform will no longer be available after the 5 December 2025

Because of the enhanced functionality, over the last few months we’ve been asking admin users to submit a list of users who should have access in their organisation. As the assigned admin you should have received these requests. If you have not completed this process, you can now log in and request accounts. If you have a large number of accounts to request please get in contact with your Area of Regional Sales Manager who can advise. 

  • Log in to the new SharpONE platform. 
  • Use the Team Administration section to manage and request access.
  • You can also assign the 'User Manager' role to other users in your organisation, this is to support you with user management. However, we advise keeping this to as few people as possible. 

Key dates & timelines to be aware of

5 December 2025

The old version of SharpONE will be decomissioned.

Mid-December

SAM will be decommissioned. 

End of December

All SAM and olld SharpONE users have migrated to the relaunched platform.