A man providing remote IT Helpdesk support

Hosted Telephony

Sharp's hosted telephony is a telephone service that uses the Internet rather than landlines, also known as VOIP telephony (Voice Over Internet Protocol) or cloud telephony.

The commercial world is unpredictable. Companies require cost-effective, flexible, scalable technological solutions to help achieve their business objectives. Businesses are opting for cloud-based technologies over traditional on-premise alternatives, and the same applies to hosted telephony solutions.

Check out the video:

What is hosted telephony? 

Also known as ‘VOIP telephony’ (Voice Over Internet Protocol) or ‘cloud telephony’, in simple terms, hosted telephony is a telephone service that uses the Internet rather than a landline.  

Traditional telephone systems use hardwired phone lines to connect a caller to a receiver. This can often lead to an array of problems, like high maintenance and installation costs and call quality drop-offs. Hosted telephony solutions work in much the same way, except call traffic is hosted in the cloud – hence the term ‘hosted’ telephony - and transmitted using SIP trunks (essentially digital phone lines) to connect callers and receivers securely via the internet. 

Man and woman providing remote IT Support

What are the benefits of a hosted telephony service? 

The benefits of hosted telephony solutions include: 

Compatibility - From smartphones and mobiles to IP handsets and desktop apps, VOIP telephony offers a myriad of handset compatibility options.  

Flexible and scalable - Configuration, installation and setup is as simple as can be – all you need is an Internet connection. Unlike traditional phonelines that keep you tethered to a single spot, cloud telephony offers more flexibility by allowing users to move around, whether they are at home or in the office - simply plug in a handset and you’re ready to go. Licenses can be easily added or removed in line with the changing needs of your business. 

Fixed cost - There’s no expensive hardware installation or maintenance costs to worry about. Fees are charged on a per-month, per-user basis and can be added or removed as required. 

Easier remote fix - Gone are the days of telephony engineers visiting your workplace to fix phone lines. Cloud telephony support is provided by a remote helpdesk, with almost all maintenance issues being fixed over the phone. 

Man and woman having a fun team meeting

Sharp’s Complete Telephony Service 

There are many hosted telephony providers to choose from, but not all offer the same simple, cost-effective service. 

Complete Telephony provides the below features as standard: 

Unified communications – make and receive calls from a desk phone, a PC, a Mac or via a mobile app. 

Conferencing – utilise a simple drag-and-drop interface for teleconferencing and video conferencing, both internally and externally. 

Smart – if you’re on the phone, Microsoft Teams will change your status to to ‘In a Call’. 

Licensing – a single monthly bill for all call costs and user activity. 

Hot-desking – if your teams use remote working solutions to work from different locations, or hot desk within the same location, they can make and receive calls from wherever they are located 

Lady holding a mug during an informal meeting

Why choose Complete Telephony? 

With ISDN (digital) lines being phased out by 2025, it’s not a case of IF you should make the change, but WHEN. 

By partnering with Sharp and Complete I.T., you’ll have the backing of a large organisation and access to a nationwide network of highly trained telephony experts. A local team of technicians will be on hand to help you with the support and advice you need, whenever you need it.  

A man sat at a desk looking at the camera