Service Team in Warehouse Swanley
Service Team in Warehouse Swanley

Meet the Service Management Team

At Sharp UK, our Service Management Team work to continually improve the customer experience. So it doesn't matter whether you need support over the phone, or have a trickier issue that requires a site visit, our service team has you covered.

Operations Director

Trevor Northfield

Working as an engineer out in the field, Trevor started his career solving customer technology issues, so he understands customer needs and the problems they can face. Now he’s responsible for four departments: Service, Supply Chain, Technical Support, and IT and Development, ensuring each are ready to support customers both on existing products and new solutions.

Sharp Operations Director Trevor Northfield

Customer Service, Support & Supply Chain

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Sharp Customer Service Manager Joanne Palmer

Joanne Palmer

Customer Service Manager
Having worked in the industry for over 14 years, Joanne developed a firm understanding of customer service and the need to problem solve early on. Now as Customer Service Manager for Sharp UK, her team is the first port of call for customer challenges. Under her guidance, her team plan jobs for Sharp’s engineers, ensuring they have the correct information and parts they need, and get to the customer in the quickest possible way.

Sharp Support Operations Manager Donna Reid

Donna Reid

Support Operations Manager
Donna has been supporting photocopier customers with her technical expertise for 27 years, making sure networking issues are fixed quickly and efficiently. Now, she manages regional logistics, stock, the workshop, and audio-visual installation teams for Sharp, training and managing them to deliver to the high standard she gives herself.

UK Supply Chain Manager Kristie Woodham-Scott

Kristie Woodham-Scott

UK Supply Chain Manager
Having worked in the electronics industry for most of her career, Kristie has years of experience in B2B supply chain and operations. As UK Supply Chain Manager Kristie is responsible for supply chain into and across the UK. Her team supports all business units with order processing and supply chain customer service issues, with a view to reducing operational costs, adding value, and enhancing processes.

IT, Systems Integration & Technical Support

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Sharp Head of IT Raheel Hashmi

Raheel Hashmi

Head of IT
Raheel (Rash) started his career in IT at the age of 16 as part of a Youth Training Scheme. He made such a mark that he was offered a permanent role at 17, and within three years progressed to Senior Engineer, where he gained valuable experience providing support out in the field. Now has Head of IT, Rash is responsible for managing the IT infrastructure, IT applications, and IT helpdesk at Sharp UK. 

Sharp System Integration Manager Ade Erikitola

Ade Erikitola

System Integration Manager
Having played an important role in installing and supporting the ticket system for the London 2012 Olympics, Ade has been helping clients with software solutions for years. Now at Sharp UK, Ade and his team develop and implement software solutions for Sharp customers, helping them achieve their individual goals and objectives.

Sharp Head of Technical Support Howard Wadsworth

Howard Wadsworth

Head of Technical Support 
Starting his career as a technical engineer, Howard got to know the types of issues customers might face early on, and how to fix them. From there he trained and qualified to support Microsoft systems, and now as Head of Technical Support in the UK Howard is responsible for the help desk, technical training, and resolving customer and dealer issues quickly and efficiently with remote technologies.  

Regional Service Managers

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Sharp Regional Service Manager Seb Messina

Seb Messina

Regional Service Manager
Seb began his career at Sharp at the young age of 21, when he was offered a Trainee Photocopier Technician role. After 34 years of dedicated service Seb is now Sharp’s Regional Service Manager for the Southeast. He operates from Sharp’s Swanley office in Kent, leading a team of 26 engineers, a workshop and warehouse to provide excellent and timely customer service.
 

Service Manager Stephen Howard

Stephen Howard

Regional Service Manager
Stephen joined Sharp as an apprentice photocopier engineer an astonishing 47 years ago, where he learned the leading causes of machine breakdowns. Now he puts his experience to use as Regional Service Manager for the North of England and Scotland, where he encourages a competitive but friendly team atmosphere to ensure the best service for customers.

Regional Service Manager Tony Taite

Tony Taite

Regional Service Manager
Having achieved qualifications in electrical and electronic City & Guild, and gaining valuable experience as an apprentice, Tony began his career with a strong footing in electrical engineering. Tony joined Sharp as Regional Service Manager to lead a team of service people that focus on timely deliveries and supporting Sharp’s print & audio-visual solution customers in the Southeast.

Regional Service Managers

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Simeon Furness, Regional Service Manager

Simeon Furness

Regional Service Manager
Having started his career in 1989 as an apprentice engineer Simeon has worked on most equipment found in the modern office. Simeon now leads the East Midlands Service team as the Regional Service Manager. Through hard work and dedication Simeon and his highly trained team have an excellent relationship with customers and will always make every effort to deliver excellent customer service.

Sharp Regional Service Manager Lee Ogier

Lee Ogier

Regional Service Manager
Lee has worked in the photocopier industry for almost 30 years, gaining valuable experience in field-based repairs. Now as part of the service management team Lee oversees a group of dedicated engineers, who all strive to provide excellent service. Lee is passionate about his job, often going above and beyond the call of duty to keep customers up and running.  

Sharp Regional Service Manager Steve Gilligan

Steve Gilligan

Regional Service Manager
Steve has worked in the photocopier industry for over 26 years. Now as Regional Service Manager for the South West at Sharp UK he manages a team of 23 service personnel and oversees machine installation, collection, and relocation. By organising and implementing training programmes for his staff he ensures they uphold company standards, guaranteeing quality performance and the very best in customer service.  

Project Manager

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Sharp Project Manager Adrian Low

Adrian Low

Project Manager
With over 30 years’ experience in service strategy development and delivery Adrian has made his mark in several emerging markets, including the Middle East, Africa and Europe. Adrian’s role now is to provide insights and business analysis, helping develop new systems, processes, and procedures that improve internal and external customer service.