Unified Communications Solutions
Achieve seamless communication throughout your teams with scalable, configurable, and secure Unified Communications as a Service (UCaaS) for remote work.
What is UCaaS?
UCaaS, or Unified Communications as a Service, is a cloud-based model that consolidates a range of communication and collaboration tools and services into a single cloud-based platform. UCaaS facilitates file sharing, voice calling, video conferencing, and instant messaging through one interface. If your organisation struggles with disjointed systems and fragmented communications, you’ll likely be facing significant challenges such as inefficiencies, misaligned teams, and missed opportunities, heavily impacting your organization’s ability to scale.
By opting for our Unified Communications Solutions, you’ll gain a unified platform that ensures your team can effectively communicate and collaborate, regardless of their location or device, increasing flexibility. Our solution also provides real-time monitoring and analytics, helping your organization to make informed decisions and quickly address any issues.
Key benefits for your business
Remote Working Flexibility
Improve remote working flexibility with seamless access to voice, video, and messaging tools from any location, ensuring consistent and efficient collaboration.
Scalability
Unified Communications offers scalability, allowing your business to easily expand or adjust your communication tools as your needs evolve, without the limitations of traditional systems.
Customisation
Our solution provides customisation options, enabling your business to tailor communication tools to your specific requirements, enhancing efficiency and user experience.
Reliability and Security
Improve reliability and security by providing resilient, encrypted communication channels, to ensure data and interactions remain protected and uninterrupted.
Cost Effective
Our Unified Communications Solutions are competitively priced, preventing the need for multiple, separate systems or suppliers, which lowers overall operational expenses through streamlined communication tools.
Account Management
Simplify account management with our Unified Comms Solutions by centralizing user profiles and permissions, making it easier to manage and secure access across all communication tools.
Future Proofing
Future-proof your business by providing scalable and adaptable tools that can evolve with technological advancements, ensuring long-term relevance and efficiency.
Productivity
Boost productivity by streamlining communication processes, enabling faster decision-making and more efficient collaboration across teams.
How cloud Unified Communications works
With Unified Communications as a Service, your business can access communication and collaboration tools online through secure data centres instead of relying on physical servers and hardware. A crucial aspect of this solution is VoIP (Voice Over Internet Protocol). VoIP transforms voice signals into digital data, which enables your employees to make calls via the Internet instead of using traditional phone lines. These VoIP systems can integrate with your existing business applications and include features like file sharing, video conferencing, instant messaging, and call forwarding, to overhaul your existing communications.
Unified Communications: features
Voice Communication (VoIP): Provides voice calls over the internet, providing a cost-effective alternative to traditional phone lines.
Video Conferencing: Video conferencing allows face-to-face meetings through video calls for seamless remote collaboration.
File Sharing: Facilitates the easy exchange of documents and media within the communication platform.
Instant Messaging and Presence: Gain real-time text communication, while presence indicators show user availability.
Unified Messaging: Consolidates voicemail, email, and text messages into a single inbox for streamlined communication.
Audio Conferencing: Audio conferencing enables multiple participants to join a single call, supporting group discussions.
Mobility: This allows users to access communication tools from any device, ensuring connectivity on the go.
Call Recording and Analytics: Capture and analyze call data for quality assurance and performance insights.
Integrate with leading software
Our Unified Communications Solutions can integrate with an extensive range of software and infrastructure, including:
Customer Relationship Management (CRM) Systems: for example, Salesforce and HubSpot
Project Management Software: Trello and Monday.com
Email Clients: Microsoft Outlook and Gmail
File Storage Services: Google Drive and Dropbox
This isn’t an extensive list of integrations; our Unified Comms Solutions can integrate with more software than the examples listed. Get in contact to understand how we can tailor our solution to meet your needs.
Why partner with us
Our team of highly skilled, technical, Unified Comms experts has over 30 years of experience delivering tailored solutions to a range of organizations for a variety of scenarios, meaning we can provide the ideal solution for your specific requirements. By partnering with us for your Cloud Unified Communications, you’ll gain the backing of a large organization, offering you access to a nationwide network of technicians to support you at every step of the process.
With our Unified Communication Solutions, you attain a UK Cloud-Based Service, which ensures that your data is protected and stored within the UK or EU, which is integral for GDPR compliance regarding data transfer and residency. If you’re interested in finding out how we can customize our Unified Comms solutions to meet the needs of your organization, don’t hesitate to get in touch.
Unified Communications FAQs
Our onboarding process begins with our assessment to learn your needs, then we simply configure and integrate the UCaaS system with your existing system. We’ll then test the system before rolling it out across your organization and provide ongoing support if any issues arise.
Yes, our UCaaS is secure, using encryption to protect data and employing a distributed cloud architecture to enhance security.
Unified Communications as a Service (UCaaS) is a cloud-based service that integrates various communication tools like voice, video, messaging, and collaboration for internal team communication. Whereas Contact Center as a Service (CCaaS) is a cloud-based service designed to manage customer interactions across multiple channels such as voice, chat, email, and social media.
Our Unified Comms Solutions handles updates and maintenance through its cloud-based nature, allowing us to manage updates, security patches, and maintenance remotely and seamlessly.