Sharp UK has been named Customer Service Excellence of the Year at the 2026 CPC Excellence Awards, recognising our commitment to delivering exceptional support, innovation and service to education clients across the UK.
We're delighted to have been named Customer Service Excellence of the Year at the 2026 CPC Excellence Awards.
As one of the UK's leading procurement frameworks for the education sector, CPC recognises suppliers that consistently deliver outstanding service, value and support to their members. Winning this award is a fantastic achievement for our business and reflects the commitment we make every day to helping schools, colleges and trusts get the most from their technology.
At Sharp, we believe great service is about more than resolving issues quickly. It's about building trusted relationships, listening to our clients and continuously improving the experience we deliver. Over the past year, we've continued to invest in service innovation to help us respond more effectively, reduce disruption and provide a more seamless support experience.
David Harrison, Director of Public Sector Sales, said:
"CPC members expect a service partner they can rely on. For me, excellence isn’t only about uptime or fix times, it’s about trust. When a school knows we will listen, act quickly and stand behind every promise we make, that’s when we deliver real value. Our teams across the country share that commitment, and it’s why our relationships with CPC members continue to strengthen year after year."
This award is also recognition of the people behind our service operation. Every day, our customer service teams and engineers work together to deliver the dependable support our clients rely on. Their expertise, dedication and willingness to go the extra mile are what make the difference.
Alongside this front-line support, we're continually refining our processes, investing in new technologies and identifying opportunities to improve service outcomes. That commitment to innovation and continuous improvement helps us maintain high standards while adapting to the evolving needs of the education sector.
Trevor Northfield, Operations Director, said:
"Service & Operations is ultimately about removing friction for schools and understanding their needs. Our zero nonconformances in the ISO 9001 audit reflect how disciplined and consistent our processes are, but what matters most is the outcome: fewer disruptions in classrooms, faster restoration when issues occur, and complete confidence that Sharp will take responsibility end-to-end."
Winning Customer Service Excellence of the Year is something we're incredibly proud of. More importantly, it reinforces our commitment to delivering the expert advice, dependable support and continuous improvement that education customers expect from Sharp, today and in the future.
