three technicians with hard hats talking in front of PV power plant
three technicians with hard hats talking in front of PV power plant

Solar Energy Customer Support

We are always here when needed.

Contact the solar technical service

To ask questions of a technical nature about:

  • Solar Panels (also for replacement modules)
  • Battery Solutions
  • Energy Management

Send a message via the contact form.

solar service and after sales support team

Make a claim

In the unlikely case of a defective product, please:

  1. Contact your dealer or installer.
  2. You or preferably your dealer/installer can register the defective product in the Sharp eService - Register. You will need to register for the eService before you can make a claim. To register, click the link Sharp eService Registration here. Select customer if you are the installer or distributor and select solar claim if you are the end customer.
  3. You will receive login information via email on the next working day. Use this login information to access the eService Platform and enter information about your claim there.
woman holding a heat camera at PV panels


You can find all downloadable documents for Sharp products via the search mask on the top navigation. Guarantee / warranty terms and installation manuals for discontinued panels are also available to download.

download folder

Download Flash Data

If you are an installer or distributor you can download flash data and product photos. To get login information for the photo database just contact your sales contact to request access.

Man holding a tablet showing PV flash data chart