IT Support for Schools
Friendly, local IT support teams to allow teachers to focus on what they do best.
Helping you to focus on delivering outstanding education
IT is integral to learning and development, and ensuring students have access to secure and reliable services has never been more important. Sharp’s friendly, local IT support teams allow you to focus on what you do best – providing outstanding education and ensuring the safety and wellbeing of students.
Our IT support for schools and education settings enables you to access a team of highly trained education specialists who are able to manage and support your current IT structure, or support existing in-house teams. We recognise that IT is continuously evolving and we will help you determine the most appropriate solutions for your school, working with you to plan and specify future developments.
Bespoke support packages
Your IT support package will be designed bespoke for your school’s requirements. We can offer:
Dedicated in-house IT Manager or Team
Sharp know what we’re looking for in terms of top IT talent. We will recruit, train and manage a dedicated IT manager on your behalf.
Your manager will have at least three years’ experience and will be located on-site at your school, on hand to support users and manage infrastructure.
You will also have access to our established 24/7 Remote Overflow Helpdesk should your manager be occupied elsewhere in your school.
Multi-Academy Trusts or larger schools with a more substantial IT landscape may prefer to opt for our in-house Team option for a dedicated team of experts offering the same support as an IT Manager.
IT Department Services
Our IT Department Support Services are designed to assist and supplement the activities of your existing IT Manager or team.
We can support your teams with technical expertise for large projects, strategic guidance, or for holiday and sick cover.
Our support helps free up internal teams to work on larger projects.
Bespoke on-site support
Sharp’s team of education specialists understand the specific needs and requirements of schools and education settings.
We run the remote Education IT Helpdesk and are also available to work on-site at your school to provide support and resolve any issues that cannot be managed remotely.
What are the benefits of Sharp’s education support?
Monitoring
We will monitor your systems around the clock to help stop the chances of IT related disruption. This includes servers, workstations and wider infrastructure, identifying and solving issues before they impact on teaching and learning.
24/7 helpdesk
Our experts are always only a phone call away. If your in-house manager is unavailable you can turn to our friendly helpdesk team who will help get your issue resolved swiftly.
Account management
Sharp are always on hand to listen and support. Regular consultative IT support reviews will be carried out to ensure you are happy with the service and identify any opportunities for improvement.
Roadmap
Our goal is to help you plan for a smarter future. We will work with you to understand your objectives and detail our plans on a roadmap that will be implemented throughout the year.
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