IT Services Oxford

Glitches or faults in your IT infrastructure can lead to widespread disruption within your organisation. That's why our dedicated 24/7 helpdesk serves as the primary point of contact for seamless IT support. Manned by IT professionals, our team attentively listens to your issues and promptly devises effective solutions. In instances where remote resolution is not possible, rest assured that our detailed escalation procedures are in place to guarantee a swift resolution to your problem.

While our helpdesk operates from 8 am to 6 pm during regular business hours, we understand that IT support needs may extend beyond these hours. Therefore, we offer a 24/7 helpdesk as an additional service for those requiring assistance outside the standard timeframe.

Choosing our helpdesk services comes with numerous advantages. You'll benefit from instant support, minimised downtime, increased productivity, and comprehensive coverage, ensuring that your organisation remains operational and efficient at all times. With our commitment to round-the-clock support, you can trust us to keep your IT systems running smoothly, providing the peace of mind that comes with reliable and responsive assistance whenever you need it.

Many organisations are also taking advantage of cloud solutions. As more and more organisations move away from on-premise and server-based infrastructure. We can support clients in this transition to ensure they are reaping the benefits of cloud migration, such as:

• Security
• Flexibility 
• Scalability 
• Cost Savings
• Productivity

Whether you possess limited internal IT resources or none at all, we tailor our outsourced IT support support levels and services to accommodate your unique situation. This might involve a hybrid approach, with our experts collaborating seamlessly with your existing team during peak periods, or a fully outsourced IT support model where we handle all your IT requirements.

Given the pivotal role that IT and technology play in your organisation, selecting a reliable partner with the right expertise is crucial for guiding investment and roadmap decisions. Our commitment is to alleviate the pressure on you and your teams, allowing you to concentrate on day-to-day tasks and business development while we manage the complexities of your IT landscape. Trust us to be the strategic IT partner that empowers your organisation to thrive in the ever-evolving technological landscape.

In the face of malicious cyber attacks or unforeseen natural disasters, the swift recovery of your IT systems is essential to minimising the impact on your organisation. At Sharp, we specialise in equipping you with the necessary tools to navigate the unexpected.

Addressing a variety of challenges, from technical issues to human error, our Backup and Disaster Recovery service ensures you are well-prepared and protected with a robust IT disaster recovery plan. This comprehensive plan encompasses defined goals, clear responsibilities, a detailed inventory, and streamlined procedures.

We empower you with the necessary tools to feel confident and prepared, recommending optimal backup solutions to safeguard the security of your data. In the unfortunate event of a worst-case scenario, rest assured that your data and systems are backed up and protected, providing you with peace of mind during challenging times. Trust Sharp for resilient solutions that fortify your organisation against unforeseen disruptions, ensuring that your IT infrastructure remains resilient and operational in the face of adversity.

Microsoft Azure stands out as a robust infrastructure platform, empowering businesses to effortlessly transition to the cloud or embrace hybrid solutions, maintaining specific services, data, or applications on-site.

Boasting an ever-expanding array of cloud services, Microsoft Azure effectively addresses the unique business challenges encountered by your organisation. It provides you with the flexibility to develop, manage, and deploy applications using your preferred tools and frameworks. Leveraging our extensive experience at Sharp, we assist you in determining the most suitable approach for your business, and Azure's adaptability enables us to create customised solutions tailored to your specific needs.

If you're contemplating migrating some or all of your infrastructure or services to the cloud, Microsoft Azure offers a myriad of benefits:

• Security Compliance: Ensures the highest level of security in European data centers, compliant with stringent EU privacy regulations.
• 99.9% Uptime Guarantee: Delivers uninterrupted business operations and ensures continuous system accessibility.
• Cost-Efficiency: Hosting your servers in Azure leads to reduced costs associated with server warranties and electricity. With no upfront or capital expenses, you only incur manageable monthly charges.
• Resource Optimisation: For applications with specific usage hours, costs can be saved by automatically adjusting server capacity or powering them off when not needed. Azure's ability to rapidly scale up server resources as required enhances operational efficiency.

Choose Microsoft Azure for a seamless and cost-effective cloud solution, and let Sharp guide you through the process of harnessing its full potential for your business. With our expertise, you can unlock the benefits of Azure, ensuring a smooth transition to the cloud while maximising efficiency and cost savings.

In navigating hybrid and remote working, it is imperative that your organisation utilises and harnesses the right IT and technology to facilitate seamless remote collaboration.

Facilitating secure work from any location is paramount, and our Unified Communication portfolio is designed precisely for this purpose. Whether it's cloud-based software, telephony, or video conferencing, we collaborate with you to strike the right balance. Our goal is to assist you in seamlessly adapting to and preparing for modern and hybrid working scenarios, ensuring that your workforce remains connected and productive regardless of their physical location.