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Coronavirus Contingency Plan

Wakefield, 16-03-2020

We have all watched with concern as the incidence of COVID-19 steadily increases around the world. We want you to know of our absolute commitment and a responsibility to work in the best interests of our staff, our customers and our community during this extraordinary circumstance. This is a circumstance where we all need to come together and share ideas, so if you do have any questions or need advice, we are here to help however we can.

We would like to share with you the measures we are taking to ensure service continuity to you, particularly during any future working restrictions the government may impose.

Business Continuity Plan
Sharp Business Systems UK has a COVID-19 Business Continuity Plan to ensure we can maintain operations, service and support functions. This plan will be executed in the event of any office closures or social distancing policies. Our response team - made up of senior leaders and key department heads – is currently meeting daily, and we are working hard to ensure you receive the best level of service we can provide while adhering to any governmental emergency measures.

Our operations
We have 11 offices across the UK and our telephone system can distribute and divert the calls to any location. Should schools close, or the government ask people to work from home, more than 90% of our colleagues in office-based functions have the right mobile working and collaboration technology to enable them to do so. This is a tried and tested scenario at Sharp as we often use it in adverse weather conditions, and you should therefore experience ‘business as usual’ in this respect. Our main offices will remain open with a skeleton crew where there is a need for them to do so – for example, for parts deliveries and workshop activities. Our Field Engineers and Account Managers can work remotely from our offices so support will continue as before.

Additionally, several of our offices are equipped to dispatch essential supplies and we have sufficient stocks of toners and parts to meet customer demand for the foreseeable future.

Virus control
Your safety and the safety of our staff is our main priority. Across our organisation we are encouraging colleagues to minimise unnecessary travel and to conduct meetings remotely where possible. All colleagues are continually reminded of the precautions they should take, including practicing good hand hygiene. We’re also speaking to any team member returning from holiday and encouraging self-isolation in line with government guidelines where necessary. For site visits, our employees are advised to follow customers’ procedures when arriving on site and to wash their hands thoroughly before and after touching any equipment. If you have any specific measures in place at your sites, please make us aware when logging a service call or booking a meeting.

Next steps
We will continue to review our plans in line with government advice and remain committed to supporting you with the highest levels of service. In the meantime, if you have any questions, please contact your Account Manager.

For more detail about Coronavirus, please visit the World Health Organisation website here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Take care and thank you,

Sharp Business Systems UK

Contact

Adrienne Topping
Group Marketing Manager
adrienne.topping@sharp.eu

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